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Bank of America Mortgage & Home Equity Customer Service

Contact us about

Manage your account online

Make secure payments quickly and easily

Use Bank of America Online Banking to make your regular monthly mortgage payment, make a payment directly to your principal or make a payment to your escrow account. You can also request a payoff statement.

Log in to Online Banking or use the mobile app.

Move money from your other Bank of America accounts

If you have deposit accounts with us, you can easily move money from them to apply to your mortgage payment. Just log in to Online Banking or use the mobile app.

Update your recurring payment schedule

Log in to Online Banking to make changes to your current PayPlan with Bank of America. No visits to a financial center, no calls and no hassle.

Want us to walk you through it?
Show me how to enroll in PayPlan with Online Banking
Show me how to enroll in PayPlan with Mobile Banking




Call us

Existing mortgages

800.669.6607
Mon–Fri 8 a.m.-9 p.m. ET

New home equity applications

800.779.3894
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET
Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.

Existing home equity accounts

800.934.5626
Mon–Fri 8 a.m.-9 p.m. ET

New mortgage applications

800.270.5746
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

Existing mortgages

800.669.6607
Mon–Fri 8 a.m.-9 p.m. ET

New home equity applications

800.779.3894
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET
Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.

Existing home equity accounts

800.934.5626
Mon–Fri 8 a.m.-9 p.m. ET

New mortgage applications

800.270.5746
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

FAQs

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Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

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Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

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Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.