Multi-step scams
Scammers are now combining multiple scam types by taking a phased approach to try to gain your trust and make scams even more convincing.
- Step 1: Tech support scam - The impersonator claims to be from a legitimate tech support company and claims your computer has been hacked. They'll ask you to call a number and download software allowing them remote access to your computer to resolve the "issue". Then they'll ask you to log into Online Banking and look for fraudulent charges.
- Step 2: Bank imposter - Next, you'll receive a call from an imposter claiming to be from your bank, saying fraud is happening on your account. They'll tell you to electronically move money to a "safe account", such as one with the Federal Reserve or another U.S. government agency.
- Step 3: Government imposter - Then, you'll receive a third call from another imposter claiming to be a government official who is confirming the transaction. They may even send you an email or letter to make the scam look more legitimate.
Tip: Don't download software or provide remote access to anyone you don't know. Bank of America will never call you to request that you move money to protect yourself from fraud.
ImposterScammers may pose as businesses or people you know — like your bank, utility company, phone provider or even a friend or relative. They'll spoof legitimate phone numbers to call or text and tell you to send funds to yourself or others using online or mobile banking. They may even tell you to ignore or bypass scam warnings and alerts. If you share information, they may access your banking information and enroll in new products or services in your name.
Tip: Stop and verify. While Bank of America may send you a text to validate unusual activity, we will never contact you to request you share a code over the phone or send us or anyone else money, including through Zelle
®. Read about
social engineering.
Natural disasterBe aware of imposters following a natural disaster. No matter where they say they're from or who they're representing, a charity, a contractor or claiming to be someone you know and trust, scammers have the same goal - to get you to give them money or share your personal or financial information.
Tip: Use caution if you're pressured to pay for something or provide personal or financial information. Pause before you click email, text or social media links to a donation page. Do your research - look up organizations and ask for proof of ID. Be wary if someone asks you to pay in less common ways such as gift cards or wire transfers. Make sure contractors are licensed and get multiple quotes for comparison.
Issues with package deliveryYou receive an email or text indicating there's an issue with your package or a failed delivery attempt. You may be urged to click a link to pay a small fee, provide personal information or a code.
Tip: Verify all requests for information or money.
Social MediaCyber criminals use social media platforms and design posts that lure you into sharing personal information or scam you out of money. After seeing the enticing offer, you may be asked to pay up front without the ability to verify the purchase, and in less common ways such as, electronic payment platforms, digital wallets, wires, cryptocurrency and gift cards. Once you send the funds, the scammer will likely block you, stop responding and you won't receive the goods or services ordered.
Tip: Be mindful about what information you share and see on social media. Verify all requests for information or money.
Donating to a causeYou receive a request to donate money to a charity. Use caution if asked to donate money in person, using your phone. You'll be told to log into your banking app but then told to hand over your phone for the “representative” to input the charity's information. Scammer's prey on your generosity. If you hand over your phone to a scammer, they are most likely sending the money to themselves.
Tip: Do your research and look up the organization first, ask questions, and don't hand over your device to anyone to complete a transaction.
Online salesScammers create a fake website or post a "great deal" on social media for an item you've had your eye on. They ask you to pay in less common ways less common ways such as, electronic payment platforms, digital wallets, wires, cryptocurrency and gift cards. You'll be pressured to act quickly so you don't miss out on the deal.
Tip: Slow down and use caution if pressured to act quickly. Research the seller and products independently, check reviews for possible scam notices. Most online promotions that sounds too good to be true - typically are.
Threat of harmScammers reach out claiming to have access to you or someone in your family and claim that you or your family are in danger. You're told if you don't send money, you or your family member will be hurt. The scammer may use technology to impersonate your loved one's voice to manipulate you and convince you to transfer funds.
Tip: Consider using a "safe word" that only you and your family members know, to validate the scenario and any request to authorize instant money transfers. Contact your bank to report the event, and law enforcement if you feel you are in immediate danger.
InvestmentBe wary if you are contacted by "investment managers" or receive an unsolicited request (via social media, pop-up, text, email or phone call) that presents a "great investment opportunity." Offers that promise guaranteed returns, or the chance to get rich quick or double your money are likely a scam.
Tip: Always validate requests for money, research investment managers/offers and use caution if asked to provide personal or financial information, especially if asked to send money through digital currency/crypto currency or instant money transfers.
Tech supportIf you get an unsolicited request to remotely access your computer or mobile device, it's probably a scam - and you could lose money. Scammers often pose as employees of familiar companies and ask you to provide remote access or download an app. They may call, use pop-up screens or email to convince you that your device has a virus or that you're owed money.
Tip: No matter what reason you're given, never grant device access or download any app, without confirming their identity by calling a verified phone number (not one they provide to you). Read more about
tech scams.
Compromise scamsScammers may try to target you through a fake business, social media or email account. The cyber criminal may use a hacked or fake account that looks legitimate to trick you into sending funds.
Tip: Never trust unknown individuals. Verify everything. Give all requests for funds a second look. If an email looks strange, look up the sender and email or call them (don't use the number they provide). Invest in antivirus software that can flag suspicious emails and websites.
Learn more.
Natural Disaster scamsFollowing a disaster, unlicensed contractors will canvas the impacted areas promising to get clean up or repairs done quickly. They may ask for payment up front and not show up to do the work, or have you sign a contract that redirects insurance payouts to them and not you.
Tip: Do your research; get multiple quotes for comparison, and make sure the contractors are licensed. Use caution if you're pressured to pay up front for the job or sign over the insurance claim. Ask for proof of ID and remember, if you're asked for financial information, it could be a scam.
Artificial Intelligence (AI)Scammers may use AI to impersonate a loved one or someone you know, claiming they are in danger and need money immediately.
Tip: Consider using a "safe word" that only you and your family members know and stay vigilant about requests to send money through untraceable means.
Read how this may impact elders layer.
Romance ScamsRomance scammers who've established a relationship with you online make an emotional plea asking you to transfer money. Typically, through a payment app, wire transfer or gift cards.
Tip: Be vigilant about requests for money from someone you recently met, especially if being asked to send via untraceable means. Read more on
Romance Scams.
Tax Season ScamsScammers may impersonate a government official and tell you that you either owe money, or they need to send you a refund and all they need is your account information.
Tip: The IRS won't contact taxpayers by email, text messages or social media channels to request personal or financial information. Always verify requests for information.
Rental ScamsImagine showing up to your new home or dream vacation to find out it doesn't exist, or you've been double booked! Scammers may take over listings can change contact information.
Tip: Do your research - is the listing vague? Do the photos have watermarks? Does the rent seem too low? Be concerned if pressured to send a security deposit or make a payment, with no background check or signing of a contact or lease.
