Accessible Banking Resources

Accessibility Resources

Banking services

Online Banking

Easily and securely manage your bank accounts and finances in Online Banking and with the Bank of America app. Both include integrated accessibility features for enhanced usability. ^adatext

• Check account balances, transfer money and review your account activity and transactions
• Pay bills online with Bill Pay
• Set up alerts (email, text and push notifications)
• View, print and download up to 18 months of checking account statements
• Open accounts and apply for certain types of loans

Learn more about Online Banking

Enroll in Online Banking

Banking by phone

You can access your accounts using our automated telephone banking service 24 hours a day, 7 days a week and 365 days a year. Check your balances, transfer money, find out what checks have recently posted and verify recent deposits and withdrawals. To bank by phone, call 800-432-1000. We accept calls made through relay services (dial 711).

Home equity customer service: 800-934-5626

Deposit accounts and accessible banking services: 800-432-1000

Credit card accounts: 800-421-2110

Business credit card accounts: Call the phone number on the back of your card.

Visit our Contact us page for a full list of contact numbers.

Automatic payments

You can set up automatic recurring payments to your Bank of America loan or credit card. With recurring payments, your funds will be deducted directly from your checking or savings account.

Learn more about automatic payments

Direct deposit

With direct deposit, funds are electronically deposited into your checking, savings or money market account with no additional fee. Deposits can include salary, pension, Social Security and Supplemental Security Income (SSI) benefits or other recurring payments.

Learn more about direct deposit

American Sign Language (ASL) interpreter services

We make American Sign Language (ASL) interpreters available at our financial centers at no cost to you. To meet with an ASL interpreter in person, schedule an appointment requesting this service at a financial center.

We also offer real-time, on-demand video ASL interpreter services using your phone at our financial centers. Call 800-432-1000, or your local financial center, for more information.

Telecommunications relay service

We accept calls made through relay services via telephone at all of our locations and call centers.

On-demand visual interpreter services

The Aira Explorer app (not associated with Bank of America) provides on-demand visual information for the blind and low vision community. Download the Aira app to your mobile device to connect with a professional visual interpreter at a financial center or ATM. You can use the Aira app to assist with navigating, describing, reading aloud and answering questions. There is no cost to you for using this service, and no limit to the number of calls.

Other resources and services

Accessible financing for customers with disabilities

Whether you're purchasing adaptive equipment, assistive technology or durable medical equipment, we offer a number of affordable solutions to help you finance your access needs.

All-in-one access loans for vehicles

Cover the cost of both the vehicle and adaptive equipment with one simple application and easy monthly payments. Finance the purchase of retrofitted new or used cars, vans, sport utility vehicles or light-duty trucks with a minimum down payment of 10% in cash or trade equity.

Learn more about flexible financing terms for accessible cars, vans or light-duty trucks and more.

Accessible mortgage documents

Many documents are now available in accessible electronic format, providing access to users with current screen reader technology. For detailed instructions and assistance on how to access these documents, call 800-669-6650.

• Certain mortgage origination packages are available in Home Loan Navigator
• Mortgage servicing communications (such as monthly billing and escrow analysis statements) and other important informational letters are available in Online Banking
• Mortgage modifications and other loan assistance solutions are available in the Home Loan Modification Status site. You can also contact your client relationship manager or call mortgage customer service at 800-669-6607.
• All important communications, including notifications that a letter or document is ready for viewing, are available in an accessible format in Online Banking. If you're not enrolled in Online Banking, you can request that we call or email you when we mail you a document.