Contact us
Contact us
We're always working to improve accessibility in our financial centers. If you have an idea or question, feel free to reach out.
Banking services
If you have an existing account with Bank of America, please have your account number ready. We accept calls made through relay services (dial 711).
Deposit accounts and accessible banking services
phone number for accessible banking services 800-432-1000
Spanish
phone number for accessible banking services in Spanish 800-688-6086
Credit Card accounts
phone number for Credit Card accounts 800-421-2110
Business Credit Card accounts
Call the phone number on the back of your card.
Home mortgage loans
phone number for Mortgage Customer Service 800-669-6607
Home equity existing accounts
phone number for Home Equity Customer Service 800-269-3084
Home equity (applications in progress)
phone number for Home Equity Customer Service 800-269-3084
Lost or stolen cards
ATM or debit cards
phone number for lost or stolen ATM or debit cards 888-635-6000
Credit cards
phone number for lost or stolen credit cards 800-732-9194
If you're calling from outside the U.S., please use the international 800 access code from your country of origin.
Investment Accounts
Contact your advisor or one of the following:
Merrill
Getting Started
phone number for getting started with Merrill 866-706-8321
Current Clients
phone number for current clients of Merrill 800-637-7455
(TTY/TDD hearing impaired: TTY/TDD number for current clients of Merrill 866‑657‑3323 )
401(k) & Stock Options
phone number for Merrill 401k and stock options 866-820-1492
Merrill Edge Self-Directed
phone number for Merrill Edge Self Directed 877-653-4732
Merrill Guided Investing
phone number for Merrill Guided Investing 888-654-6837
Bank of America Private Bank
Contact your Private Bank client team or Client Banking Services at phone number for Bank of America Private Bank 800‑878‑7878
Merrill Benefits OnLine®
Please refer to your statement, or other plan communications, for the correct phone number for your plan.
Institutional retirement plan participants can receive quarterly participant statements, annual tax statements (1099 R), confirmations, plan forms and fee disclosures (404a5) in Braille or large-print formats.
Equity and Employee Stock Purchase Plan participants can obtain plan related documents in Braille or large-print formats.
Visit us
Find an ATM or financial center near you
Use the Refine your search option to find branches with drive-up facilities or other special features.
Our commitment to you
At Bank of America and Merrill, we're committed to digital accessibility and usability for all of our customers. Our program is based on the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA.
Connect with us
Schedule an appointment
Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET
Find a location
Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET
Give us a call
If you have questions,
we’re here to help.